Privacy Policy | Premier Broadband

Premier Holdings LLC d/b/a Premier Broadband Effective Date: March 6, 2026

1. Introduction
Premier Holdings LLC, doing business as Premier Broadband (“Premier Broadband,” “we,” “our,” or “us”), is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our broadband internet services, visit our website, or interact with us in connection with our services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect
2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including: full name, mailing address, and service address; email address and telephone number(s); billing and payment information, including credit card or bank account details; government-issued identification when required for account verification; service preferences and account settings; and communications you send to us, including support requests and correspondence.

2.2 Information Collected Automatically

When you use our broadband services or website, we may automatically collect certain technical information, including: IP addresses assigned to your devices; device identifiers and MAC addresses; network usage data, including bandwidth consumption and connection timestamps; browser type, operating system, and device information; and cookies and similar tracking technologies on our website.

2.3 Information from Third Parties

We may receive information about you from third parties such as credit reporting agencies (for account qualification), payment processors, and identity verification services.

3. How We Use Your Information
Premier Broadband uses the information we collect for the following purposes: providing, activating, and managing your broadband service account; processing payments and managing billing; responding to customer service inquiries and technical support requests; sending service-related notices, including outage alerts and maintenance updates; improving and optimizing our network infrastructure and service quality; complying with legal obligations, including responding to lawful government requests; detecting, preventing, and investigating fraudulent or unauthorized activity; sending marketing communications about our services (where you have provided consent or as permitted by law); and conducting analytics and internal research to improve our business operations.

4. Disclosure of Your Information
4.1 Service Providers

We may share your information with trusted third-party vendors and service providers who assist us in operating our business, such as billing processors, IT support providers, and customer relationship management platforms. These parties are contractually obligated to protect your information and may only use it for the purposes for which it was disclosed.

4.2 Legal Requirements

We may disclose your information when required by law, including in response to subpoenas, court orders, or other legal processes. We may also disclose information to protect the rights, property, or safety of Premier Broadband, our customers, or others.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your personal information may be transferred to the successor entity. We will notify you via email or a prominent notice on our website prior to any such transfer.

4.4 With Your Consent

We may share your information with third parties for purposes not described in this policy when we have obtained your prior written or electronic consent.

4.5 No Sale of Personal Information

Premier Broadband does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. Customer Proprietary Network Information (CPNI)
As a broadband internet service provider, we are subject to federal regulations governing Customer Proprietary Network Information (CPNI) under the Communications Act and applicable FCC rules. CPNI includes information related to the quantity, technical configuration, type, destination, location, and amount of use of your telecommunications services.

We use CPNI only as permitted or required by law, and we take appropriate measures to protect the confidentiality of your CPNI. You have the right to restrict our use of CPNI for certain marketing purposes. To exercise this right, please contact us using the information provided in Section 12.

6. Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, and comply with our legal obligations. When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention schedules.

Billing records and network usage logs may be retained for up to seven (7) years for regulatory compliance and dispute resolution purposes.

7. Data Security
Premier Broadband implements reasonable and appropriate administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive data in transit and at rest; access controls limiting employee access to personal information on a need-to-know basis; regular security assessments and vulnerability testing; and employee training on data privacy and security practices.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights and Choices
8.1 Access and Correction

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. To make such a request, please contact us as described in Section 12.

8.2 Deletion

You may request that we delete your personal information, subject to certain exceptions permitted by law (such as information we are required to retain for legal or regulatory compliance).

8.3 Opt-Out of Marketing Communications

You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in any marketing email or by contacting us directly. Please note that you will continue to receive transactional and service-related communications.

8.4 Do Not Track

Our website does not currently respond to Do Not Track (DNT) browser signals. We will update this policy if our practices change.

9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take prompt steps to delete such information. If you believe we may have collected information from a minor, please contact us immediately.

10. Third-Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by Premier Broadband. This Privacy Policy applies solely to our services. We encourage you to review the privacy policies of any third-party sites you visit, as we have no responsibility for their privacy practices.

11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will provide notice by updating the effective date at the top of this policy and, where appropriate, notifying you by email or through a notice on our website. Your continued use of our services following such notice constitutes your acceptance of the revised policy.

12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Premier Holdings LLC d/b/a Premier Broadband Attn: Privacy Officer Email: [email protected] Phone: Please refer to your service agreement or our website for current contact information.

We will respond to all verifiable requests within a reasonable time and in accordance with applicable law.