Learn more about Premier Broadband vs Unified Global Solutions
Take a break and read all about it – choosing the right business phone service matters
When it comes to business communication, your phone system isn’t just about making calls anymore. It’s the backbone of how your team connects, collaborates, and serves customers. If you’re weighing your options between Premier Broadband and Unified Global Solutions, you’ve come to the right place for a no-nonsense comparison.
Let’s dive into what really matters: reliability, support, features, and value. Because at the end of the day, your business can’t afford downtime or subpar service.
What sets Premier Broadband apart in 2025?
Rock-solid infrastructure you can count on
Premier Broadband operates its own VoIP infrastructure with primary data centers in Dallas and Atlanta. This isn’t just tech talk – it means when you call Premier, you’re getting service from people who actually own and maintain the equipment your business depends on.
Here’s what that translates to:
- 99.99% uptime guarantee (and we actually hit it)
- Lightning-fast call setup and crystal-clear audio quality
- No middleman delays when issues need fixing
- Direct control over system updates and improvements
Live Human Support when you Need it Most
Ever called tech support and got stuck in phone tree purgatory? Not happening here. Premier Broadband provides live 24/7 support with actual humans who know your system inside and out. No “leave a message and we’ll get back to you” nonsense.
One of our clients put it perfectly: “When our phones went down at 2 AM during tax season, I had a real person on the line within minutes. Not an overseas call center – someone who knew our setup and got us back online fast. That’s worth its weight in gold.”
Complete System Control without the Lease Trap
Here’s where things get interesting. With Premier Broadband, there are no monthly lease payments eating into your budget. No surprise charges when you want to upgrade. You get complete administrative control over your phone system, meaning you can:
- Add or remove users instantly
- Set up call routing and auto-attendants
- Access detailed call analytics and reporting
- Integrate with your existing business software
- Make changes on your schedule, not theirs
The Unified Global Solutions reality check
Support that Leaves you Hanging
Unified Global Solutions operates on a “leave a message” support model. When your business phones go down, you’re looking at submitting a ticket and waiting. During peak business hours. While customers can’t reach you.
Real feedback we’ve heard from businesses switching away:
“We switched from Unified Global Solutions after spending three days trying to get our main line working again. Three days! Our customers thought we were closed.”
Uptime Issues that Hurt your Bottom Line
Unreliable service isn’t just frustrating – it’s expensive. Businesses using Unified Global Solutions frequently report:
- Dropped calls during important client conversations
- Intermittent service outages without warning
- Poor call quality that makes you sound unprofessional
- Delayed voicemail delivery
Equipment Leasing that Never Ends
With Unified Global Solutions, you’re stuck leasing equipment month after month. Want to upgrade? New lease. Want to add a line? More monthly fees. Over time, you end up paying way more than the equipment is worth, and you never actually own anything.
Side-by-side: Where it Really Counts
| Feature | Premier Broadband | Unified Global Solutions |
|---|---|---|
| Uptime Guarantee | 99.99% with infrastructure to back it up | No reliable uptime guarantee |
| Support | Live 24/7 human support | Leave-a-message ticketing system |
| Equipment | You own it, no monthly lease | Required monthly leasing fees |
| System Control | Complete admin access | Limited user controls |
| Faxing | HIPAA-compliant secure fax | Unreliable fax service |
| Infrastructure | Own data centers (Dallas/Atlanta) | Third-party dependency |
| Setup Time | Typically 48-72 hours | Can take weeks |
Why HIPAA-Compliant Faxing Matters (even if you think it doesn’t)
Medical practices, legal firms, and financial services obviously need secure faxing. But here’s what many businesses don’t realize: if you handle any sensitive client information, HIPAA-level security protects you from data breaches that could tank your reputation.
Premier Broadband’s fax service meets HIPAA compliance standards with:
- End-to-end encryption
- Secure cloud storage
- Audit trails for all transmissions
- Integration with your existing email systems
Unified Global Solutions? Their fax service is notoriously unreliable, and security compliance is questionable at best.
Real Businesses, Real Results
“We made the switch from Unified Global Solutions to Premier Broadband last year, and honestly, I wish we’d done it sooner. Our call quality improved immediately, and when we had a question about setting up a new department, I had an answer in five minutes instead of waiting days for a callback.”
– Sarah M., Operations Manager, Regional Insurance Agency
“The difference in uptime alone pays for itself. We went from multiple service interruptions per month to maybe one hiccup in the past six months. And even then, Premier had it fixed before we could even call it in.”
– Mike R., Owner, Construction Company
The bottom line: What this Means for your Business
Choosing a business phone service isn’t just about monthly costs – it’s about reliability when it matters most. Here’s the real question: can you afford to have your phones down when a major client is trying to reach you?
Premier Broadband delivers:
- ✅ Guaranteed uptime backed by our own infrastructure
- ✅ Real human support available 24/7
- ✅ Equipment ownership, not endless leasing
- ✅ Complete system control and customization
- ✅ HIPAA-compliant security for all communications
Unified Global Solutions offers:
- ❌ Unreliable uptime with no guarantees
- ❌ Ticket-based support with long wait times
- ❌ Required equipment leasing that adds up
- ❌ Limited control over your own phone system
- ❌ Security and compliance concerns
Ready to Make the Switch? Here’s how we Make it Painless
Worried about downtime during the transition? Don’t be. Our team handles migrations all the time, and we’ve got it down to a science:
Week 1: We assess your current setup and design your new system
Week 2: Equipment arrives and we schedule installation
Week 3: Seamless cutover, usually during off-hours
Ongoing: 24/7 support and system monitoring
Most businesses experience zero downtime during the switch. We keep your old system running until the new one is tested and ready.
Do you want to Boost your Business Communication?
If you’re tired of unreliable service, confusing billing, and support that keeps you waiting, it’s time to experience what business communication should be.
Drop us a line and let’s talk about your specific needs. We’ll show you exactly how Premier Broadband can improve your team’s communication and customer service.
Visit our voice solutions page to see all the features available, or check out our comparison page for more detailed information about making the switch.
Your business deserves phone service that actually works. Let’s make it happen.
