SNAPmobile iOS is a softphone with portal capabilities including a SIP softphone, contact management, answering rule management, extension dialing, visual voicemail, presence, and call recording.
This article is a comprehensive guide to logging into SNAPmobile iOS for the first time and utilizing its features.
1. Using an iOS device, tap on the App Store and search for “SNAPmobile”. Tap GET to start installing the app.
2. Users are prompted for a HOST/ID the first time the app is opened, or anytime the user logs out. (This can be bypassed or preconfigured, and is always preconfigured for branded or white-label apps that bear a different name.)
Type in the server’s hostname or ID (snapdial)Tap Continue.
The iOS app requests the following permissions to ensure the app is fully functional:
User’s Device Settings
If a permission is not granted, it can be altered later within the device settings. Depending on the device, the screen may not look like the example below, but there should be a list of installed apps and “settings” for those apps. Toggle the permissions on and off.
Notifications allow incoming phone calls and SMS messages to display on the device (while the app is running). Notifications are dependent on Apple IOS versions and can sometimes be unreliable. To view missed calls and voicemails you will need to check the SNAPmobile App directly.
Lock Screen Appearance enables privacy when needed. If message previews are turned off, then the app will state only that there is a “notification”. If message previews are turned on, the app will send a notification that includes the beginning of the message.
The Contacts screen is the default home screen on the SNAPmobile iOS app. Users can dial internal extensions and external phone numbers here. When a new contact is added in the app, it will sync with the portal immediately (may require a web refresh).
The Call History screen displays the user’s inbound, outbound, and missed call history.
The More screen (3 horizontal lines) includes profile settings, answering rules, greetings, settings, the app’s “about” information, and the log out button.
Please note the following options available under Settings:
1. The option to use mobile data when using the app is on by default. It enables the use of cellular data networks. If it is toggled off, the app will be limited to using Wi-Fi.
2. A mobile number can be entered here. If so, then select whether the default method of calling should use SNAPmobile (use the SIP softphone), use the mobile phone (best for areas with poor data connectivity), or to be asked every time a number is dialed.
