Many features in the platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. These may be customized by submitting a request to our orders team.
Star Codes
Description
***
Dynamic Call Parking. Ringback not supported.
*35<Extension>
Answer a ringing call on the dialed extension
*36
Answer a ringing call from any phone in the domain
*37
Answer a ringing call from any phone in the department
*40
Activate Call Forwarding
*41<Forwarding Number>
Set Forward Busy Destination
*42<Forwarding Number>
Set Forward No Answer Destination
*44
Pick up an active call from another device on the same extension
*46
Hot Desking – Release ownership of device
*48<Destination>
Requires PIN from caller before connecting call
*49<Destination>
Requires extension from caller before connecting call
*50<Extension>
Auto Answer/Intercom Note: This feature is not compatible with web phone and is for physical devices only.
*55<Call Park>
Retrieve a Parked Call
*67<Destination>
One Time Anonymous Calling to Destination
*69
Call Return
*72<Forwarding Number>
Set Forwarding Destination
*73
Deactivate Forward
*74
Activate Night Mode (Own User)
*75
Deactivate Night Mode (Own User)
*76
Toggle Night Mode On/Off (Own User)
*77
Reject Anonymous Calls
*78
Activate Do Not Disturb
*79
Deactivate Do Not Disturb
*80
Activate Call Recording on Active Call
*81
Deactivate Call Recording on Active Call
*82
Pause Call Recording on Active Call
*83
Unpause Call Recording on Active Call
*87
Deactivate Reject Anonymous Calls
*88
Make Agent Available for All Queues
*88<Queue>
Make Agent Available for a Specific Queue
*89
Make Agent Unavailable for All Queues
*89<Queue>
Make Agent Unavailable for a Specific Queue
*90
Activate Forward Busy
*91
Deactivate Forward Busy
*92
Activate Forward No Answer
*93
Deactivate Forward No Answer
*97<Extension>
Transfer to a 4-Digit Extension
*98<Extension>
Transfer to a 3-Digit Extension
*99
Transfer to Self
Feature Codes
Feature Codes
7<Extension>
Transfer a call directly to voicemail
7[0-1][0-9]
Park/Pick up a call – No Ringback
7[2-9][0-9]
Park Pick up a call with Ringback
99<Extension Code>
Invoke Account Code Feature
9900
Unregistered Login to Voicemail – Prompts for extension and password
9901
Registered Login to Voicemail – Prompts for password only
