Last Updated: March 15, 2025
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how Premier Holdings LLC (“we,” “us,” or “our”) collects, uses, shares, and protects your information when you use our internet services (“Services”). By subscribing to or using our Services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use our Services:
a. Personal Information
- Account Information: Name, address, email address, phone number, and payment details provided when you sign up for our Services.
- Identification Information: Government-issued ID numbers or other identifiers, if required for service activation or verification.
b. Usage Information
- Network Data: IP addresses, device MAC addresses, connection times, and data usage statistics.
- Service Activity: Websites visited, bandwidth consumption, and other metadata related to your internet usage (e.g., timestamps, data volume).
c. Technical Information
- Device Information: Hardware details, operating system, and network configurations of devices connected to our network.
- Diagnostic Data: Logs or reports generated to troubleshoot connectivity issues or maintain service quality.
d. Customer Support Information
- Information you provide when contacting us, such as call recordings, chat logs, or emails.
2. How We Collect Information
We collect information in the following ways:
- Directly from You: When you sign up for our Services, update your account, or contact customer support.
- Automatically: Through network equipment, such as routers and servers, as you use the internet.
- From Third Parties: From payment processors, credit agencies, or partners involved in delivering our Services.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our Services.
- Process payments and manage your account.
- Troubleshoot technical issues and ensure network security.
- Communicate with you about your account, service updates, or promotions (where permitted).
- Comply with legal obligations or respond to law enforcement requests.
- Protect against fraud, abuse, or unauthorized use of our network.
4. How We Share Your Information
We do not sell your personal information. However, we may share it in the following circumstances:
- Service Providers: With trusted third-party vendors (e.g., billing processors, technical support teams) who assist us in delivering our Services, under strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or government request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, provided the acquiring entity agrees to protect your information consistent with this policy.
- With Your Consent: When you explicitly authorize us to share your information.
5. Your Choices and Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request a copy of the information we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your data, subject to legal retention requirements.
- Opt-Out: Opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us.
To exercise these rights, please contact us at the details below. We may verify your identity before processing your request.
6. Data Retention
We retain your information only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes. For example:
- Account information is kept for the duration of your subscription and a reasonable period thereafter.
- Usage data may be retained for network optimization or billing purposes, typically for 12 months, unless required longer by law.
7. Security
We implement industry-standard security measures, such as encryption and access controls, to protect your information from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
We may use cookies or similar technologies on our website or customer portal to enhance your experience, authenticate users, or analyze usage patterns. You can manage cookie preferences through your browser settings.
9. Children’s Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.
10. Third-Party Websites
Our Services may allow you to access third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email, through our website, or by other means. Your continued use of our Services after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our practices, please contact us at:
- Email: [email protected]
- Phone: (877) 828-9280
- Mail: Premier Holdings LLC, PO Box 600479, Dallas, TX 75360