Barge, Listen In, and Whisper

Listen In on a Call #

Office Manager & Reseller Steps #

1. Log in to the Manager Portal
2. Navigate to Home

3. Go down to Current Active Calls and select the Listen In icon next to the desired call

4. A call to your devices will initiate automatically, and a popup will appear on the right corner of the manager portal

For Call Center Supervisors #

1. Log in to the Manager Portal
2. Navigate to Call Center

3. Under the Agents list view, select the Listen In icon next to the desired user

4. A call to your devices will initiate automatically, and a popup will appear on the right corner of the manager portal

Barge into a Call #

1. Using the pop up from the above steps, click Join Call to speak to both parties

Whisper #

1. Using the pop up from the above steps, click Whisper to speak to only one party
   NOTE: Whisper only works for the side that is on the phone system. You may only whisper to both sides on an extension to extension call